Residential
What is my username?
In most cases, your username is your email address. Make it sure to enter it correctly.
If you have not provided an email address then your username is the 10-characters internet identifier appearing on the top left corner of your bill.
Where is my password?
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Can't sign in
For security reasons you have only three attempts per username to log in. Beyond three attempts, your account will be temporarily blocked.
Step 1 - My username
In most cases, your username is your email address. Make it sure to enter it correctly.If you have not provided an email address then your username is the 10-characters internet identifier appearing on the top left corner of your bill.
Step 2 - My password
To enter your password, remember to respect the upper and lower case that compose it, with at least 6 characters, including at least one letter and one number.To facilitate further log in
Select "mes données d’accès" in the menu of your account in order to:- enter your email address If you have not done it yet, it will become your new username
- customize your password
